Refund policy
Last updated: August 2, 2026
We want you to feel confident in every Belle GiGi purchase. We offer free returns on eligible items within 30 days of delivery.
Final Sale items are not eligible for free returns, exchanges, or refunds.
Return eligibility
To be eligible for a return, your item must be unworn, unused, and in its original condition, with all original packaging, tags, and accessories included. You will also need your order number or proof of purchase.
Returns must be requested within 30 days of the date your order was delivered. Items sent back without first requesting a return may not be accepted.
Free return shipping
Approved eligible returns include complimentary standard return shipping. Contact us before sending your item, and we will provide return instructions and an available prepaid return method. Please do not send returns to the address on your parcel without authorization.
Non-returnable items
The following items cannot be returned:
- Personalized, engraved, or custom-made items
- Gift cards
- Items marked “Final Sale” before purchase
- Items that show signs of wear, alteration, misuse, or damage not caused by Belle GiGi
If you are unsure whether your item is eligible, please contact us before returning it.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos so we can review the issue and make it right.
Refunds
We will inspect your return after it arrives. If approved, your refund will be issued to the original payment method. Please allow up to 10 business days after approval for Belle GiGi to process the refund. Your bank or payment provider may require additional time to post the funds.
Original expedited shipping charges, if any, are not refundable unless the item was damaged, defective, or incorrect. Duties, taxes, and customs fees are not refundable unless required by applicable law.
Exchanges
For the fastest service, return the eligible item and place a new order for the preferred item after your return is approved.
How to start a return
Contact Belle GiGi through the contact details listed on our website and include your order number and the item you would like to return. We will respond with eligibility confirmation and return instructions.
This policy does not limit any rights you may have under applicable consumer-protection laws.